Refund Policy
This refund policy applies to paid subscriptions and one-off purchases for TravelMindsAI products and services (the "Services"). It is designed to be transparent and easy to act on. If anything here is unclear, write to us at billing@travelmindsai.com and we will help.
1. 30-day money-back guarantee
All paid subscription plans (Starter and Growth) include a 30-day money-back guarantee from the date of your first paid invoice on a new subscription. If TravelMindsAI does not meet your needs within those 30 days, request a refund and we will return the amount you paid for that initial billing period in full.
2. How to request a refund
Email billing@travelmindsai.com from the address associated with your account, with the following:
- The order or invoice number from your Paddle receipt.
- The email address used at checkout.
- A short note describing the issue (optional, but helps us improve).
You can also contact our payment processor Paddle directly through their buyer support portal. Paddle is the Merchant of Record for all our orders and is authorised to handle refunds on our behalf.
3. Processing time and method
Approved refunds are processed within 14 days of approval. Refunds are returned to the original payment method whenever the payment network supports it (credit card, debit card, PayPal, etc.). If a refund to the original method is not possible, we will work with you on an alternate method of equal value.
Refunds are issued in the original currency of the transaction. Currency conversion losses, if any, are not reimbursed because they are determined by your card issuer or bank, not by us.
4. After the 30-day window
Subscription fees paid after the first 30 days are generally non-refundable. You may cancel a subscription at any time from your account settings; the cancellation takes effect at the end of the current billing period and you will not be charged again. You retain access to the Services through the end of the period you have already paid for.
5. What is not eligible for refund
- Annual subscriptions partially consumed beyond the 30-day window.
- Custom Enterprise contracts, which are governed by their signed terms.
- One-off data exports or snapshots already delivered and downloaded, unless the file is materially defective.
- Charges incurred due to misuse of API credentials by a third party that you authorised, knowingly or unknowingly.
6. Service interruptions
If TravelMindsAI experiences an extended outage that we acknowledge in writing, eligible customers are entitled to a pro-rated service credit on the next invoice or, at the customer's choice, a pro-rated refund. The credit or refund will be calculated based on the duration of the outage as a fraction of the billing period.
7. Chargebacks
Please contact us before initiating a chargeback. Most issues can be resolved within one business day. Chargebacks initiated without first contacting us may result in suspension of the related account while the dispute is investigated. We reserve the right to dispute chargebacks that are unsupported by the facts of the transaction.
8. Free plan
Our Free plan does not involve a payment and therefore is not subject to refunds.
9. Contact
For any refund-related question, contact:
Email: billing@travelmindsai.com
Support: support@travelmindsai.com
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.